Returns & Refunds
We want you to be completely satisfied with your purchase from Vividmoro. This page explains how to request a return, refund, or exchange, what conditions apply, and what happens at each step. Please read the relevant section below for your specific situation.
Return Eligibility and Conditions
To be eligible for a return, your item must be in the same condition that you received it. It must be unworn, unwashed, unaltered, and in its original packaging with all tags and hygiene seals intact. You must also include the proof of purchase.
Return requests must be made within 30 days of receiving your order. You must contact us first to request a return authorization before sending any items back. Items returned without prior authorization may not be processed.
Wrong Item Received
If you received an item that is not what you ordered, please contact us immediately at singh@vividmoro.shop with your order number and a photo of the item you received along with the packaging label. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no cost to you.
Change of Mind Returns
If you simply wish to return an item because you changed your mind, you may do so within 30 days of delivery provided the item meets the eligibility conditions above. You are responsible for the return shipping costs unless the item is defective or was sent in error. Please contact us to obtain a return authorization and shipping instructions.
Lost Packages
If your tracking information shows your package as delivered but you have not received it, or if tracking has not updated for an extended period beyond our estimated shipping window of 7–12 business days, please contact us with your order number. We will investigate with the carrier and determine the next steps, which may include a replacement or refund depending on the outcome of the investigation.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery at singh@vividmoro.shop. Include your order number and clear photos showing the damage to both the item and the packaging. We will assess the damage and determine whether a replacement, repair, or refund is appropriate. Do not discard the packaging until we have reviewed your case.
Exchanges
We offer exchanges for different sizes or colors where stock is available. To request an exchange, contact us with your order number and the details of the item you would like instead. Exchanges are subject to inventory availability. If the desired item is out of stock, we may offer a refund or store credit instead. You are responsible for return shipping costs for change-of-mind exchanges.
How to Initiate a Return or Exchange
To start any return or exchange process, please email us at singh@vividmoro.shop with the following information:
- Your order number
- The item(s) you wish to return or exchange
- The reason for the return or exchange
- Any relevant photos (for damaged or incorrect items)
We will review your request and provide further instructions, including a return address if applicable.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 1–3 business days. Please note that it may take additional time for your bank or credit card company to post the credit to your account. Original shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
Contact Us
Vividmoro
Operated by KHAMB LTD
34 RYEFIELD AVENUE, UXBRIDGE, ENGLAND, UB10 9BY
United Kingdom
Email: singh@vividmoro.shop
We typically respond within 1–2 business days.