FAQ
Welcome to Vividmoro's help center. Below are answers to the questions our customers ask most often about finding the right dress, placing an order, and receiving it.
Finding the Right Dress
What types of dresses does Vividmoro carry?
We specialize in occasion and everyday dresses, including maxi dresses, evening wear, and matching sets. You can browse our full range by visiting our collections pages.
How do I know which size to choose?
Each product page includes detailed garment measurements to help you find the best fit. Because fit can vary by style, we recommend checking the specific size chart on the item you're interested in rather than relying on standard sizing.
Can I see more color or style options for a dress?
Yes. Most dresses are available in multiple colors and styles. You can view all available options directly on the product page by selecting different swatches or filters.
What if a dress I like is sold out?
Popular items sell out quickly. If a size or color is unavailable, you may want to check back later or explore similar styles in our New Arrivals or Best Sellers collections.
Placing Your Order
How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipping.
How long will delivery take?
Once shipped, delivery usually takes 7–12 business days. Please allow for processing time in addition to shipping time.
Where does Vividmoro ship?
We currently ship to customers in the United States and Europe.
Can I change or cancel my order after placing it?
If you need to make changes, please contact us as soon as possible. We'll do our best to accommodate requests before your order enters the processing stage.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
After Your Purchase
What should I do if my package arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our support team with your order number and photos of the item. We'll help resolve the issue promptly.
What is your return policy?
We accept returns for eligible items. Please review our full Returns & Refunds policy for details on timeframes, conditions, and how to initiate a return.
How do I contact customer support?
You can reach us by email at singh@vividmoro.shop. When contacting us about an order, please include your order number and the email used at checkout.